FAQ
Frequently Asked Questions
Orders, Shipping & Tracking
What are my shipping options?
We offer complimentary standard shipping within the U.S. and Puerto Rico, as well as expedited and international options at checkout.
Do you ship outside of the U.S.?
Yes. We ship internationally to most countries. Transit times and costs will vary by location and shipping method selected.
Can I gift wrap my order?
All Book Jewelers pieces are delivered in premium packaging, perfect for gifting. For special occasions, you can select “Gift Packaging” at checkout to include a personalized note.
What should I do if my order hasn’t arrived?
If your tracking link shows no updates or your package appears lost, please contact us at Info@bookjewelers.com and we’ll assist you right away.
Can I cancel or change my order?
We begin processing orders quickly to ensure fast delivery. If you need to cancel or modify your order, please reach out to us within 2 hours of purchase at Info@bookjewelers.com.
Returns & Exchanges
What is your return policy?
We accept returns on all unworn items within 30 days of purchase. Please visit our Return Portal to initiate your return.
How do I start a return?
Simply visit our Return Portal and enter your order number and email address to begin the process.
How do I return an order placed through Instagram or TikTok Shop?
Orders placed through social channels must be returned directly within that app’s return system.
Company
Who are the founders of Book Jewelers?
Book Jewelers was founded by Braden Woodworth and Mitchell Coronel, with a mission to create timeless, modern jewelry that tells a story — your story.
Does Book Jewelers give back?
Yes. We are committed to sustainability and ethical sourcing, and we continuously seek opportunities to support charitable causes aligned with our values.
Do you have a showroom or retail location?
At this time, Book Jewelers operates exclusively online, with plans to host pop-up experiences in select cities soon.
Are you hiring?
We’re always looking for talented, creative people to join our team. Please email Info@bookjewelers.com for current opportunities.
Is bookjewelers.com a secure website?
Absolutely. We use SSL encryption and trusted payment processors to ensure your information is always protected.
Products & Styling
How do I care for my Book Jewelers pieces?
Keep your jewelry dry, avoid contact with chemicals, and store pieces in their original pouch when not worn. Visit our Jewelry Care Guide for full care instructions.
Do you offer engraving or personalization?
Select pieces are available for engraving or custom design upon request. Please contact us to learn more about custom orders.
The piece I love is sold out — will it be restocked?
Popular items may return in future collections. Sign up for restock alerts on the product page to be notified first.
Are your pieces nickel-free?
Yes. All Book Jewelers jewelry is crafted with 925 Sterling Silver and plated in 14K Gold or Rhodium, ensuring hypoallergenic and nickel-free quality.
Promotions & Gift Cards
Do you offer discounts or promotions?
We occasionally offer exclusive promotions and early access to new collections. Subscribe to our newsletter to stay informed.
Do you have a referral program?
Our referral program rewards you for sharing Book Jewelers with friends. Details coming soon!
Can I purchase a gift card?
Yes. Book Jewelers digital gift cards are available in various amounts and can be sent instantly to your recipient’s email.
Can I use multiple promo codes on one order?
Only one promo code may be applied per order unless otherwise stated.
Happiness Guarantee
What if my jewelry is damaged or needs repair?
If your piece is damaged or defective upon arrival, please reach out to us at Info@bookjewelers.com within 14 days, and we’ll make it right.
What is the Book Jewelers Happiness Guarantee?
We stand behind every piece we create. If you’re not completely in love with your purchase, we’ll work with you to make sure you are — guaranteed.
